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Terms Of Service

Terms Of Service

Terms Of Service

All supplied products have manufacturer's warranty. Depending of manufacturer and product warranty periods can be different, usually at least 12 months notwithstanding power supplies; some printing mechanisms also have a limited 6 months warranty period.

The warranty covers manufacturing defects and malfunctions arisen within using the products in conformity with conditions described in user's manuals and using the recommended supplies and consumables.

Non-warranty and post-warranty services are payable according current services price-list, total amount usually depends on costs of spares needed for repairs.

Dosmar Service Department is located in Helsinki, Finland. Return shipping charges are the sole responsibility of the customer. While DOA devices are rare, they do still occur. In case of DOA, you should contact our service department so we can instruct you on how to handle it.

Before sending products for repair, please request a RMA number, using the online form. Our service department will check your information and provide you a delivery address and a RMA-number, which should be mentioned in the shipping documents. Products shipped for repair without a RMA number will not be serviced, they will be returned back to sender with an invoice for the shipment charges.

For prompt and complete repairing, we need a detailed description of the problem; it will save our time and your money. In cases where the described problem is not found, testing and handling charges of 49,50 EUR will be invoiced to the customer.

Otherwise we comply with the conditions on delivery of the Finnish Association of Suppliers of Electronic Instruments and Components ELKOMIT ry.

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Pre-Installation Services  

Product Testing Units  

Extended Warranty  

Warranty Checker - RMA  

Service Ticket Status  

Terms Of Service  

Technical Support  

Receipt Printers  

Barcode Scanners  


POS Computers  

Mobile POS  


Card Readers  

Cash Drawers  

Customer Displays  

Cash Counters  


Label Printers  

Mobile Printers  

Color Label Printers  

Kiosk Printers  

Card Printers  

Large Format Printers  

Wristband Printers  

Printer Mechanisms  

» Receipt Printers  

Mobile Computing  

Mobile Scanners  

Corded Scanners  

Wireless Networking  

Desktop Touch Monitors  

Open-Frame Touch Monitors  

Digital Signage  

Touch Computers  

Touch Components  

Touch Panel PC's  

Barcode Reader Modules  

Industrial Keyboards  

Thin Clients  

Display Modules  

Special PC's  

Photo Sensors  

Inductive and Capacitive Sensors  

Telco Light Curtains  

Sitronic Measuring Light Curtains  

Laser Sensors  

Line Lasers  

Panel Meters